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SHIPPING & RETURNS

Shipping Policy

  • GENERAL INFORMATION

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To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

 

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.

For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes GOATY Clothing to import the goods on his behalf. Further, the consignee/buyer agrees GOATY Clothing may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

 

 

  • PROCESSING TIME 

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All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process. 

 

After your payment is authorized and verified, Standard orders can still take  5 to 7 business days, Expedited orders can still take up to 3 to 5 business days, and Rush orders can still take up to 3 business days to process. This is just an estimate and doesn't include weekends or holidays.

 

 

  • SHIPPING RATES & TIMELINES

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The estimated timelines for processing, transit, and final delivery are included here for reference.

 

Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

 

When your order has been shipped, you will receive an email with tracking information.

 

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

 

Your final shipping cost is displayed at the point of checkout.

 

  • SHIPPING FEES

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Shipping fees are non-refundable. If you refuse any shipments from GOATYClothing.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

 

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

 

 

  • DELIVERY CLAIMS

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If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.

 

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

GOATY Clothing does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

 

 

  • OUT OF STOCK ITEMS

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If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

 

 

  • RESERVED RIGHTS REGARDING SHIPPING

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While we will make every effort to accommodate your shipping and billing preferences, in order to protect our #MLBabies, GOATY Clothing reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

 

Additionally, GOATY Clothing reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

 

An irregular or excessive returns history indicative of “wardrobing;”

An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

Potential fraudulent or criminal activity.

 

Similarly, GOATY Clothing reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.

Return & Exchange Policy

You have 30 days from the date of delivery to return your item. 

 

 

 

What are Final Sale Items?

 

All items ending in $.98, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes) are considered Final Sale, non-returnable and cannot be returned for Store Credit. 

 

 

I want to do an exchange, what do I do?

 

Currently we are unable to accommodate exchanges by mail. We welcome you to return your item(s) by mail in accordance with our Return Policy. You have the option to repurchase the item(s) in your desired size and/or color. 

 

 

Do you offer Prepaid Return Labels? 

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With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return.

 

 

What other details do I need to know about GOATY Clothing's Online Return Policy? 

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Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.

Items must be free of stains, makeup, deodorant, or wear.

All returns must include an order invoice that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.

When sending back items from multiple orders, you must indicate which items are being returned for each applicable order.

All returns are refunded via store credit in the form of a GOATY Clothing E-Gift Card.

We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Returns are processed within 5-7 business days after your item(s) are delivered to us.

Damaged, defective, or incorrect items must be reported within 7 days of delivery. 

Return drop-offs are not accepted at our corporate office.

 

Reserved Rights Regarding Returns

 

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

 

An irregular or excessive returns history indicative of "wardrobing;"

An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or

Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

 

Non-GOATY Clothing items sent to our Distribution Center will be discarded upon receipt.

 

 

 

Helpful Hint: GOATY Clothing is not responsible for returns until they reach our Distribution Center in Honolulu, HI.  Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, GOATY Clothing will not issue store credit for your returns.

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